A package’s tracking information isn’t always updated right away. 

Please allow up to 48 hours after your package ships.

If you don’t see an update after above time frame, feel free to contact us. 

We’ll be happy to look into it for you!

We currently offer below carrier options for shipping your packages:

EMS

K-packet ( less than 2kg, to certain countries* )

FedEx 

DHL

UPS

We are trying our best to expand our shipping services. We will keep you updated when new carrier are added on YALLABOX available list. To find out your expected shipping quotation, please visit our Delivery fee on the banner.

* K-packet available countries

United States, Canada, Japan, China, Vietnam, Thailand, UK, France, Germany, Philippines, Hong kong, Singapore, Malaysia, Taiwan, Brazil, Spain  

[ NOTE ]

Shipping options will vary depending on the weight, size, and destination of your package.

Please note that there’s currently shipping delay and countries restriction due to COVID-19

Shipping fee does NOT include duty & taxes. The recipient will be responsible for duty and taxes levied by the country you are shipping to, and we do not have control over the customs charges in your country. 

[ NOTE ]

Please be aware that original shipping fee will not be covered, and another charges might be subjected for return shipping fee as well as duties and taxes for the packages that are returned due to customs clearance failure.

There is two way of adding your shipping address on Yallabox system.

1) While ship-out request,

You will see [Recipient Information] on the right side of ship-out request form.

You can fill out your destination information in there!

2) Shipping Address Book

Please go to "My Page" 

You can see "Shipping address" and there will be "Add" button right at the end.

then you will directly go to "Shipping address book" page.

You can either modify your shipping address or save new destination.

EMS usually accepts a weight limit of up to 30 kg, but in the countries listed below, the weight limit is up to 20 kg.

Macau (China), Argentina, Mexico, Algeria, Mongolia, Ukraine, Myanmar, Iran, Bahrain, Israel, Bangladesh, Egypt, Belarus, Djibouti, Botswana, Kazakhstan, Spain, Qatar, Armenia, Poland​

If you fall under the above countries and weigh more than 20kg, you can proceed with two boxes through EMS or one big box through FEDEX delivery.

Yes. Most of carriers stick to this regulations below in general. 

Please be aware that your packages can not be exceed either 20kg and 150cm (LxWxH). 

Dimensional weight is the amount of space a package occupies in relation to its actual weight. Dimensional weight is also known as DIM weight, volumed weight, or cubed weight.

For each shipment, you are charged based on the dimensional weight or actual weight of the package - whichever is greater.

Yes you can!  

Simply add as many delivery addresses as you want in your account.

The availability of shipping options and delivery time depend upon your package’s dimensions, weight, and destination country.

FedEx Priority: 2 – 4 business days

FedEx Economy: 3 – 8 business days

K-Packet: 2 – 3 weeks (3 – 4 weeks due to COVID-19)

EMS: 5 – 7 days (2 – 3 weeks due to COVID-19)

Local logistics( UAE and Vietnam ) : 3 ~ 7 business days (UAE) / 1 ~ 2 business days(Hanoi, Vietnam) / 2 ~ 3 business days ( others, Vietnam )

**NOTE**

We are not responsible for shipping delays caused by customs or the carrier. However, if you are experiencing issues, please contact our support team and we will do our best to communicate with them.

1) While ship-out request,

You will see [Recipient Information] on the right side of ship-out request form.

You can fill out your destination information in there!

2) Shipping Address Book

Please go to "My Page" 

You can see "Shipping address" and there will be "Add" button right at the end.

then you will directly go to "Shipping address book" page.

You can either modify your shipping address or save new destination.

You will be able to add multiple addresses on the page. 

- Name of the address book : The names you put here will only depends on your preference. It will not be shown on your package label. You can manage your multiple shipping addresses going by this.

- Recipient : It has to be matched with "Remitter" when you use the bank transfer for service payment.

- Address : Please make sure to provide a CORRECT shipping address. YALLABOX will not be responsible for any shipping issue caused from incorrect address you provide.

We’ll assign you a Private Mailbox Number which can be found under your ID on My Page.

When you ship a package to Yallabox, please make sure to include your Private Mailbox Number along with your name and address.

Without Private Mailbox Number, we will not be able to receive your package in a timely manner.

Once we process your package, you’ll receive an automated email letting you know the package has arrived in your Yallabox warehouse.